Terms of Use
Please read these terms of use carefully before using this website. If you
do not agree to this Terms of Use you may not use this Website.
By using this Website, you signify your explicit assent to this Terms of Use as
well as the Website's Privacy Policy (which is hereby incorporated by reference
herein).
All information displayed, transmitted or carried on Roop Jewellers is
protected by copyright and other intellectual property laws
This site is designed, updated and
maintained independently by Roop Jewellers. The content is owned by Roop
Jewellers You may not modify, publish, transmit, transfer, sell, reproduce,
create derivative work from, distribute, repost, perform, display or in any way
commercially exploit any of the content.
Roop Jewellers disclaims all warranties or conditions, whether expressed or
implied, (including without limitation implied, warranties or conditions of
information and context). We consider ourselves and intend to be subject to the
jurisdiction only of the courts of New Delhi, India.
Roop Jewellers reserves the right, in its sole discretion, to suspend or cancel
the service at any time if a computer virus, bug, or other technical problem
corrupts the security, or proper administration of the service
Roop Jewellers Values the privacy of information pertaining to its associates.
We do not use or disclose information about your individual visits to our
website or any information that you may give us, such as your name, address,
email address or telephone number, to any outside sources.
Roop Jewellers reserves the right to refuse service to anyone at any time
Roop Jewellers will not use information about you without your permission and
will provide the means for you to manage and control the information that you
have provided. We will enable you to communicate your privacy concerns to us
and that we will respond to them appropriately
Roop Jewellers does not disclose any personal information to advertisers and
for other marketing and promotional purposes that could be used to personally
identify you, such as your password, credit card number and bank account number
These Terms of Use sets out the legally binding terms of services available on
the Website as well as at the terms of use of this Website. These Terms of Use
along with the Privacy Policy extends to both users, who visit the Website but
do not transact business on the Website ("Users / Guests") as well as
users who are registered with by the Website to transact business on the
Website ("Members").
The Company reserves the right to modify or terminate any portion of the
Website or the Services offered by the Company for any reason, without notice
and without liability to you or any third party. You are responsible for
regularly reviewing these Terms of Use so that you will be
apprised of changes, if any. Nothing in these Terms of Use should be construed
to confer any rights to third party beneficiaries.
This Website provides access to trading, pricing, news and other information
services related to diamonds, precious gems and jewellery. Certain Services
available on this Website are for the use of Members only. Please note that
some of the terms under these Terms of Use, differ for purchases for personal
consumption and for investment purposes.
This Website offers services for Members who wish to purchase diamonds /
jewellery for personal consumption, inclusive of, customized and readymade
Jewellery. The Website also offers services to sell diamonds for investment.
The Website displays diamonds and gemstones that are specifically recommended
for the purpose of investment. The Website will also feature the
recommendations of a trained diamond
consultant, circulate a list of investment grade diamonds and recommend good
buys. Recommendations of the consultant are not guaranteed under any
circumstances and the Company shall not be held liable for any loss and / or
damage suffered by Members who rely on such recommendation.
Some items may appear slightly larger or smaller than actual size due to screen
defaults and photography techniques. Sometimes the items may be represented
larger than the actual size in order to clearly show details or smaller than
the actual size in order to show the entire item. The Company shall not be
liable for any legal action on this account.
Definitions
"Jewellery" means the jewellery that is predesigned or jewellery set
with diamonds and / or gemstones that are available for sale on our website.
Please note that all Jewellery is sold on "as is" basis.
"Mounts" are defined as designs that hold a diamond(s) / gemstone(s)
in place, which may or may not have diamonds/ gemstones. Members can select
Mounts and diamonds separately to create customized Jewellery. "Loose
Diamonds" are individual diamonds that can be bought without being set on
Mounts.
Registration:
Users may register on the Website to become Members prior to the completion of
any transaction on the Website.
To register onto the Website the User will have to provide Personal Information
(as defined in the Privacy Policy), including but not limited name, e-mail,
contact number, contact address, which will be used for verification purposes.
Registration is only a one time process and if the Member has previously
registered, he/she shall login / sign into his / her account.
Order
Retail Purchase
Any Member who wishes to purchase an item from the Website can
either:
1. Add the selected diamond(s) directly
to the shopping cart; or
2. Customize the jewellery as per
the options available.
3. Choose from the selection of
Jewellery available on the Website and add the item to the shopping cart; or
4.Call our trained consultants on
customer service no. to place an order. The Member will receive the form for
ordering via email/ fax/ courier based on their convenience.
In the event of a User wishing to make a purchase, the User may be required to
register on the website after adding the item(s) to the shopping cart. If the
product value is over ₹50,000, at the time of purchase the Members shall also
provide mandatory information required under law like Permanent Account Number
(PAN) and/or GST number. Orders, are normally considered complete only after
the payment has been received by Roop Jewellers. To confirm the orders, Roop
Jewellers may at random, call up the Members who have placed orders through the
Website and ask the Member a verification question. Roop Jewellers will confirm
the order only after the verification question is answered by the Member. Once
the purchase of item(s) is confirmed, Roop Jewellers:
1. In the case of Loose Diamond or
customised jewellery - order for the diamond(s), set it on the Mount and
deliver it to the Member; or
2. In the case of Jewellery - order for
the manufacture of the Jewellery and deliver it to the Member.
3.In the event the bank rejects to
honour any payment transaction made by a Member towards an order, Roop
Jewellers shall have the right to refuse to ship the order to the Member
without any liability whatsoever.
RBI Mandate for PAN Card and COD
PAN CARD proof is mandatory for orders above Rs. 200,000. Order will be
cancelled if the customer fails to produce the same.
Made-To-Order Jewellery
1. If a customer cancels a made-to-order jewellery order, the advance amount
will be refunded to the customer.
2. In case a customer cancels a customised made-to-order jewellery order, there
will be a 25% deduction of the order value before the refund is processed to
the customer. Roop Jewellers reserves the right to use all customer stories /
videos / images / testimonials / User Generated Content / Reviews /
#RoopJewellers or business promotion purposes across platforms in perpetuity.
You acknowledge that you have read and understood, and agree to be bound by,
these Terms of Use by visiting or using this website or service. Including
Copyright and Trademark laws, you also agree to obey all applicable laws and
regulations, please do not use the Roop Jewellers website if you do not agree
to these terms
Pricing: -
Our pricing is calculated using current precious metal and gem prices to give
you the best possible value. These prices do change from time to time, owing to
the fluctuations in precious metal and gem prices, so our prices also change.
Disclaimer: -
Precious metal prices are subject to market fluctuations. Many factors go into
the value of gold and silver including market forces of supply and demand and
availability. While prices are generally stable, occasionally there are wild
fluctuations that can affect the pricing of our jewellery. Roop Jewellers does
not represent or warrant those materials on our site or that the services are
accurate, complete, reliable, current, or error-free. The Roop Jewellers
website does not represent or warrant that our site or its servers are free of
viruses or other harmful components.
Delivery Schedule: -
Your privacy is important to you and we respect and understand that. We ensure
you that we will not share with any third party the details that you have
shared with us and maintain complete confidentiality. A tentative delivery
date/time will be given along with the order confirmation email. The exact
delivery date shall be provided when your order is ready for dispatch.
Alternatively, registered customers can track their order by clicking Track
Order and finding the order status.
Site Security: -
You are prohibited from violating or attempting to violate the security of this
website, including, without limitation:
a) Accessing data not intended for you or logging onto a server or an account
that you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network
or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host, or network,
including without limitation via means of submitting a virus to the site,
overloading, flooding, spamming, mail- bombing, or crashing.
d) Sending unsolicited emails, including promotions and or advertising of
products or Services.
Exchange; Money Back Policy:-
Roop Jewellers offers a 15 days exchange and money-back policy. If for any
reason you are not satisfied with the product, we will happily provide you with
a 100% exchange or refund of the invoice value. You can return any of our
products except for Non-Exchangeable products and Gold Coins within 30 days of
receiving the product. We offer FREE return shipping within the 30-day exchange
policy. The value of the returned product should not exceed Rs.1,00,000/- in
the case of Jewellery and Rs.3,00,000/- in the case of Temple Jewellery and
Solitaires.
You agree and confirm that any comments submitted by you to the website will
not violate this policy or any right of any third party, including copyright,
trademark, privacy, or another personal or proprietary right (s), and will not
cause injury to any person or entity. You further agree that no Comments
submitted by you to the website will be or contain libelous or otherwise
unlawful, threatening, abusive, or obscene material, or contain software
viruses, political campaigning, commercial solicitation, chain letters, mass
mail, or any form of spam. You are and shall remain solely responsible for the
content of any comments you make and you further agree to keep repaying Roop
Jewellers and its affiliates for all claims resulting from any comments
submitted by you. Roop Jewellers and its affiliates are not responsible nor
assume any liability.